Queries regarding Pharmacies 

We are having an increase in the number of queries regarding Prescription Processing issues with local Pharmacies.  Please be advised we cannot help, or control local pharmacy processing times or handle complaints or concerns about any pharmacy.  If you have concerns about Pharmacy processing times or any other issues we advise you to contact the Pharmacy directly.

The Pharmacy at Chawton Park Surgery Practice site, is owned and operated by Chawton Park Pharmacy (Eclipse Group).  They are completely independant from the Practice and we cannot assist with queries or complaints. 

We do recommend that patients download the NHS App to help with ordering and managing their medication requests. 

NHS Hormone Replacement Therapy Prescription Prepayment Certificate (HRT PPC)

If you pay for NHS prescribed HRT medicine 3 or more times in 12 months, an HRT PPC could save you money.

Each item on an NHS prescription usually costs £9.65. You can buy an HRT PPC for a one-off payment of £19.30 (the cost of two single items).

The HRT PPC covers an unlimited number of certain HRT medicines for 12 months, regardless of why they are prescribed.

The HRT PPC does not cover all HRT medicines. Check if it covers your HRT medicine.

If your HRT medicine is not covered, or you also get prescriptions for items other than HRT medicine, you may save more with a 3 or 12 month PPC that covers all NHS prescriptions.

Before buying an HRT PPC, check if you’re entitled to free NHS prescriptions and other help with health costs using our eligibility checker.


Information taken from NHS Hormone Replacement Therapy Prescription Prepayment Certificate (HRT PPC) | NHSBSA (Accessed13/07/2023)

Repeat Prescriptions

All repeat prescription requests are managed by Nikki, our Prescription Manager and Ewa. If you have any prescription queries they can be contacted on 01420 542542.

Please check the repeat form (that is issued with the prescription) for messages from your doctor. If you need a medication review it will be printed on this form and you may be asked to make an appointment before your next repeat prescription is issued.


How to Request Your Repeat Prescription

Your request can be sent to us in the following ways:

  • Using our online system via the link at the top of this page
  • Via the NHS App
  • Or you can email us on 
  • By putting a hand written request in our post box, which is located outside our front door.
  • Via your pharmacy

For safety reasons we cannot accept requests for prescriptions over the telephone. Mistakes can be made taking down complicated medicine requests and it busies the telephone system, which could delay an emergency call being answered.

Prescriptions can be delivered to a local chemist of your choice: Your local Chawton Park Pharmacy, Boots main branch, Alton Community Pharmacy, Anstey Road Pharmacy or Four Marks Pharmacy. Please request this on the repeat slip.

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Medicines that are available Over the Counter

The prescribing of over the counter medicines is changing and GPs and Nurses will not generally give you a prescription for over the counter medicines for a range of minor health concerns. Instead, over the counter medicines are available to buy in a pharmacy or supermarket.

Please read this patient leaflet for further information

Please read this easy read patient leaflet

Private Prescriptions

When a GP refers a patient privately, the patient must be aware that they will be responsible for all costs in the appointments – including their first prescription and ongoing prescriptions if deemed inappropriate to switch to primary care or not on the primary care formulary.

All requests for Prescriptions must be received from Consultant in an appropriate letter explaining reasons for treatment option, any hand written notes  will not be accepted

Policy written 01/01/2015 and guidance taken from the BMA Code of ethics

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

As of 31st March 2023, subject to change by NHS England.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.