New Patients

Register as a New Patient

Please note due to Bentley Village Practice closing in March 2022, to ensure the resilience of the surrounding practices is protected a temporary registration suspension is in place.  

If you are a registered patient at The Wilson Practice or Boundaries Surgery you will be unable to register at  Chawton Park Surgery at this time.  The only exceptions are:

 

  • Registration of new babies to those already registered
  • Patients moving to a new address which puts them in a new practice boundary
  • Care home resident registrations   

 

We thank you for your co-operation in this matter.

 

If you wish to register with the practice please complete the pre-registration form below. When you have completed all of the details, click on the "Submit" button to mail your form to us. 

When you register you will also be asked to fill out a medical questionnaire. This is because it can take a considerable time for us to receive your medical records. There is an online version of this file too; please complete and send to us. 

Practice Area

The map opposite is a rough guide of our Practice area, for more details please contact our reception team. Please note we are unable to accept registrations from patients who live outside the Practice Boundary area. 

area

Temporary Patient Registrations

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

Welcome to Chawton Park Surgery - How the Practice works

Welcome to Chawton Park Surgery

Hopefully the following information will help our new patients navigate the Practice more easily.  We ask when patients attend the Practice they continue to wear a face covering or shield, unless medically exempt. 

We kindly ask that patients do not attend the Practice without a prior booked appointment. Any non-clinical queries can be submitted via eConsult https://chawtonparksurgery.webgp.com/ or by NHCCG.Chawtonparksurgery@nhs.net

The Practice has five Clinical GP Partners, two Salaried GPs and one retainer GP - Details of the GPs can be found here on our website https://www.chawtonparksurgery.nhs.uk/our-staff. All patients have a named GP, however, you are able to see any of the team.

We are a training Practice and have a number of trainee Doctors working with us. These are all supervised by one of the clinical Partners at all times. 

We have a Patient Co-Ordinator team who are trained to help with signposting and supporting our patients to find the right option for their query. When you call the Practice, it will be our Patient Co-Ordinator team who answer the phones. 

The Practice also has a team of administrators who also support the clinical team.

Needing an appointment for the GP

Chawton Park Surgery runs a triage system. This means that all requests for appointments need to be reviewed by a GP in the first instance. This can be done by one of the following options:

  1. By completing an eConsult via our Practice website (https://chawtonparksurgery.webgp.com/). This is an online form where you detail your medical queries and these are then submitted to the Practice. You will receive a reply within 48 working hours (72 hours for non-clinical queries)
  2. For more urgent matters you can request an telephone call.  The Patient Co-Ordinators will ask you for a brief reason why you are requesting an appointment, this helps the clinical team prioritise their workload. 

Once your request has been triaged by one of the Clinical Team you will be contacted by the Practice with next steps. Please note we have a very highly skilled, diverse clinical team therefore you will be booked in to see the most appropriate clinician.

Other clinical members of staff

We form part of the A31 Primary Care Network and we are very fortunate to have access to the following other Health Care Professionals:

  1. First Contact Physiotherapy - This is an assessment and triage service. If you have a joint, muscle or bone problem you are able to book directly in to see one of our Physiotherapists. Simply call the Patient Co-Ordinator Team at the Practice and they will be able to assist.
  2. Pro-Active Care Team - Sharon and Michelle are here to help support are more vulnerable patients to stay well at home. 
  3. Pharmacy team - We have a team of Clinical Pharmacists and a Pharmacy Technician who are available to help with medication queries, switches in medications and help with Chronic Disease Management. 

Needing an appointment with the Nursing Team

We have a very highly skilled Nursing and Health Care Assistant team who offer all Chronic Disease reviews and management. They also offer wound care, blood tests, cervical screening, immunisations and vaccinations, travel advice and support the GP team with minor illness and acute care.

We have four trained Practice Nurses who all have their own areas of expertise, two Healthcare Assistants and two Phlebotomists. Details about the team can be found here on our website https://www.chawtonparksurgery.nhs.uk/our-staff 

Requesting repeat medication

We have a dedicated prescription team; Nikki is our Prescription Manager and works with Ewa and they process all prescription requests and can help with queries.

You are able to request repeat medication in the following ways:

  1. Via email to prescriptions.chawtonpark@nhs.net 
  2. Via the NHS app or Patient Access
  3. Via the chemist of your choice

Please be advised we are unable to take prescription requests over the phone, this is due to safety and audit reasons. 

Once the Practice has received your prescription request, it will take us up to 48 working hours to process. All prescription requests need to be reviewed and signed off by a prescribing GP, Nurse or Pharmacist before they can be sent to the Chemist. Each Chemist will have their own processing time to. 

The Boots Pharmacy at Chawton Park Surgery site is owned and operated by Boots Pharmacy. The Practice has no control or input into the Pharmacy. We cannot relay messages or help with queries relating to the Pharmacy. To confirm Chawton Park Surgery is not a dispensing Practice.

For the majority of our patients on repeat medications we issue prescriptions for 56 days (2 months worth). 

Requesting medication that you have not had before or not had for over three months

If you need a medication that you have never had before or one that you had over three months, the GPs will request that either an eConsult is completed via our website (https://chawtonparksurgery.webgp.com/) or we will need to book a telephone consultation with one of our clinical team. 

NHS app and Online Services

If you are transferring to us from another Practice your NHS app log in will automatically update after about seven working days. You do not need to do anything.  We are unable to change this and we cannot assist with COVID passes etc during these seven days.

If you use Patient Access this will need to be re-set up and you can do this by visiting the Patient Access website (https://www.patientaccess.com/) and completing the registration section. Any issues please can you email us at NHCCG.Chawtonparksurgery@nhs.net. Detailing your full name, date of birth, full address and contact details and the issues you are experiencing with online access. Please do not call the Practice. 

Referrals

After seeing a clinican if you need to be referred the process will be that the clinican will complete the appropriate paperwork and pass this to be processed by our secretarial team. Please be advised that we process all referrals NHS or private in the order in which we recieve them, only prioritising those which are clinically urgent. We do advise our patients that if you book to see a prviate consultant that you wait until you have recieved the referral letter as we are unable to expedite private referrals ahead of NHS referrals. 

Private work - insurance reports and Subject Access Requests etc

All requests for completion of forms, insurance forms and requests for reports are completed as soon as we can. However, this work is classed as private work and we inform patients that it can take up to two weeks and sometimes longer. 

Subject Access Requests are processed within the timescales that the Information Comissioner has set out, which is one month from the Practice receiving the request. Even though we process all work as quickly as possible Subject Access Requests can be very time consuming and could take the Practice the full month to process. 

Non-English Speakers

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages:

Disabled Patient Facilities

Disabled patient facilities are also available at this practice.

(Car park space, ramp, toilet etc).